Customer Support

Our team is always here to support you.

Answers to order-related questions

Ordering and Shipping

It depends on the edition you have chosen. For the Pure Edition (without inlay), orders are shipped within 1 to 2 business days. For the Signature Edition (with inlay), please allow 3 to 4 days. For Custom models (personalized inlay), lead times range from 4 days to one week.

How can I track the progress of my order?

By logging into your account, you can access the « Orders » section where you will find the details and tracking information for your purchase(s).

Do you store my credit card information?

SixWood does not store your credit card details. All transactions are processed through secure, encrypted payment gateways.

How can I change my shipping address?

You can edit your billing and shipping addresses by going to your account and selecting the « Addresses » section.

Are there any sales taxes applied?

Products sold on SixWood are subject to French VAT. The prices displayed on the site already include this tax (TTC).

Do you ship to my country?

We ship to Europe and the United Kingdom. Shipping is free within Europe. Additional import fees or customs duties may apply depending on your country (e.g., UK).

What should I do if I entered the wrong shipping address?

Don’t worry! If the order hasn’t shipped yet, contact us using the same email address used for the order. Please provide your order number and the correct address.

If you need to exchange an item

Returns and Exchanges

What is your return policy?

Details regarding our return policy can be found in our General Terms and Conditions (GTC), available at the bottom of this page.

I received an item that doesn't match my order.

Don’t panic! Contact us via the contact form or at contact [at] sixwood [dot] fr, specifying your order number, and we will correct the error immediately.

My order arrived damaged.

Please make sure to take photos showing the issue and contact us via the contact form or at contact [at] sixwood [dot] fr with your order number so we can resolve the problem for you.

To which address should I send my authorized return?

You can return your package along with its return authorization number to the company address specified in the Legal Notice at the bottom of the page.

How do I access customer support?

If you cannot find your answer here, feel free to contact us via the contact form or at contact [at] sixwood [dot] fr.

Can I change or cancel an order after submitting it?

If the order is recent and we haven’t started manufacturing or customizing your mini-PC yet, a modification is possible. Contact us as soon as possible via the contact form or email.

More details are available in our Terms and Conditions at the bottom of the page.

Can I pre-order an out-of-stock item?

Absolutely! In fact, it is recommended, as our production is artisanal and therefore limited. We process orders in the order they are received.

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